Frequently Asked Questions

We have designed Total safes with you in mind, we have made the process of purchasing a safe simple and very easy but remember, if you have any problems or would like further advise you can get in touch by live chat, email or phone.

You can select the locking options, additional requirements, delivery and size of the items and then click on the Add to Basket button. When you click this your product is then stored in the basket. To view items in the shopping basket and amend them accordingly, simply click on the View Basket button in the right-hand corner of the page.

You can carry on shopping and add as many items to your basket as you like, decide to continue shopping on the site, remove an item from the basket or continue straight to check out and place your secure order. When you are satisfied with your items, choose your preferred payment option. At this point you would be asked for your name and address and then your payment details if applicable. Once your order is completed you will receive a confirmation e-mail within 60 minutes.

We accept payment by PayPal, ApplePay, Google Checkout as well as all major credit cards and debit cards including Visa, Visa Electron, MasterCard, Maestro and American Express

If the authorisation fails, it is usually that you have input your credit card details incorrectly. If this does happen to you whilst trying to purchase an item you can press the back button on your browser and you will be returned to the card input page. 

Please then check that all the details you have inputted are correct or make any changes necessary before proceeding. If all the details are correct and you still fail to get authorisation then we would advise that you contact your card issuer to establish why your card was not authorised, if you are still having problems then please contact us on 0161 819 6888.

We do not share any information we store with anyone else. More about your personal information and the information we store can be found on our privacy policy page.